Data deletion

Removing a connected account

If you connected a Google, Facebook, Instagram or LinkedIn account to Tixora, you can remove it yourself at any time:

1. Sign in to Tixora and open the client the account was connected for.
2. Choose Disconnect next to the connected account.

This immediately deletes the stored access key and the figures retrieved from that account. You can also remove Tixora's access from the other side:

• Google: myaccount.google.com/permissions
• Facebook and Instagram: Settings, then Business integrations (or Apps and websites), then remove Tixora
• LinkedIn: Settings, then Data privacy, then Permitted services

Asking us to delete your information

To have information about you deleted from Tixora, write to info@caticx.com from the email address concerned, with the subject "Data deletion request". Tell us which agency or website the request relates to, if you know.

We will confirm that we received the request, and delete the information from the live system within 30 days, including account details, connected-account access keys and retrieved figures. Backups are overwritten on a rolling basis. If the information was put into Tixora by an agency (for example you are that agency's client, or you sent an enquiry through a website the agency built), we will pass the request to that agency or help it respond. We may keep information the law requires us to keep, and will tell you if that applies.

Closing an agency account

An agency administrator can ask us to close the agency's whole account by writing to info@caticx.com. All of the agency's information, including its clients' folders, is then deleted within 30 days.